Mission Statement A Helping Hand Construction LLC
Hello there, my name is J.C. Chapman and if you have a few seconds I would like to share something with you. I am the owner of A Helping Hand Construction LLC. My company has been in business now for over 15 years, providing all types of services & repairs for the every day home owner, and throughout my growing experience, I have found that home owners are very busy and they don't have a lot of time on their hands to be dealing the sometimes dreaded tasks of home repairs not to mention the costs that come along with them. We have practices that are very beneficial to you in more ways than just the obvious, you see the confusing parts normally come down to 4 portions.
1. Knowledge, when a repair comes to the surface and needs to be taken care of, it becomes a thorn. About 50% of home owners do not realize what goes into a quality repair from start to finish in order to get it repaired correctly so that it doesn't happen again, having said this, it doesn't make this gruelling task any easier when someone shows up at the door, and starts rambling about how to resolve the situation when the customer can't follow with understanding and confidence that the repair is being resolved once and for all. Which is where our experience comes in. I have been in this industry for most of my life, and I have found that rambling off a lot of information before a customer asks, normally can overwhelm the consumer, instead of informing them and giving them comfort that everything is going to be fine. We want to know where the consumer is coming from and their level of knowledge so that we can provide the information they don't already know, so they don't feel belittled and they feel comfortable in making an informed decision.
2. Budgeting. Meaning, many consumers don't really have a budget set aside for home repairs. When contractors show up @ your door, they are there with the conscious mind set of selling what they do for a living, sometimes their skills are not what they say they are and from the customer's point of view this can or can't be seen from the beginning. This is where the line is drawn for my company. We want to be in this industry for as long as my customers need my services, and as long as we are able to provide them. We are not in this industry to get rich, we want to provide a service that "helps" the home owner continue their lives without the constant worries about their needed repairs. When a price is given for a particular repair sometimes it isn't in the budget and for that reason, it may not get resolved before it turns into a major nightmare. There needs to be a open line of communication throughout the entire process, so that the consumer can put their thoughts and needs on the table and still get these problems resolved. Communication is the key to success in every aspect of life, situations get handled a lot smoother when all the feelings are shared, and an agreement is reached.
3. Trust, when a contract is being introduced in any business, there needs to be trust between both participating parties. Sometimes if the communication isn't open between contractor and customer, hesitation and confusion be a factor of getting the services you need. This should not a part of home services. We want to meet you and become your friend in business so that you can trust and rest assured that your needs can be met. If these 3 issues can be accomplished when you need help with your home repairs, it can be a very comforting and exciting experience! Call, to get us to service your residential needs!
4. Quality, that sometimes seems to be a thing of the past. Just as the lumber used in older homes that is so strong that you cant drive a new nail through it, and the quality of the work in those same homes is what make them so valuable, that same quality a lot of times, isn't used today, too many builders are trying to increase profits by cutting corners, using cheap materials and pushing the completions to be much faster. The love of the trades involved in the building, and the finishing of the work seems to be left out of our new homes. We have worked on some of the most beautiful older homes, the layouts were outdated, but they were built so well. Why can't that happen today is my question to those builders. This is one reason our "home improvements" industry will be around as long as new homes are being built, and not to mention, over time, home owner's lives change, for whatever reason, and again our services are needed to help those that come our way. Doing the job correctly to what our customer desires is where we stand apart. We take pride in our work, and it shows.
We are a small business that enjoys creating beautiful upgrades and proper repairs in all your homes, we also enjoy the pride that goes with understanding the skills and the know how to build anything and make nearly any repair because we have seen and learned so much through the years and continue to learn about you the home owner and honing our skills every day to better serve you as technology and your needs evolve. With the skills and the eye for detail we put into everything we do, all the way down to answering the phone, I know we will be here for many more years to come, large or small and staying busy helping fellow home owners, we cant wait to meet each and everyone of you. Thank you for taking the time to read this, and I hope it creates a friendship/relationship with you and I.