A Helping Hand Construction LLC – 1. Knowledge, when a repair comes to the surface and needs to be taken care of, it becomes a thorn. About 50% of home owners do not realize what goes into a quality repair from start to finish in order to get it repaired correctly so that it doesn't happen again, having said this, it doesn't make this gruelling task any easier when someone shows up at the door, and starts rambling about how to resolve the situation when the customer can't follow with understanding and confidence that the repair is being resolved once and for all. Which is where our experience comes in. I have been in this industry for most of my life, and I have found that rambling off a lot of information before a customer asks, normally can overwhelm the consumer, instead of informing them and giving them comfort that everything is going to be fine. We want to know where the consumer is coming from and their level of knowledge so that we can provide the information they don't already know, so they don't feel belittled and they feel comfortable in making an informed decision..